How do I choose my bag colors and/or pin designs?
Shortly after the campaign ends, you’ll receive an email asking you to fill out a survey to choose your colors and options.
Last updated: April 20, 2021 09:21
Can I choose X ita color and Y dice bag color?
Yes. You can mix-n-match bag colors and pin styles any way you like!
Last updated: April 22, 2021 08:27
Will there be more of the gelly dice sets made?
No. We planned for 10 sets and will only be making 10 sets.
Last updated: April 22, 2021 08:27
Do you have other samples of the bag?
We have samples under the latest update titled, you guessed it, SAMPLES!! :)
Last updated: May 19, 2021 11:24
Why is the shipping so much?!
The liquid adds weight to the bag and our post runs by weight and size. We are actually under-charging in most cases.
Last updated: May 19, 2021 11:25
Can the bag break?
Short answer, yes. We did several tests to ensure quality and resilience, but with anything, if you give it enough force, the PVC window can break. We don’t expect you to treat the bag like glass, but some care is recommended.
Last updated: April 22, 2021 08:27
What is the liquid?
It’s a dyed liquid that contains an anti-freezing agent. With the agent, the liquid should remain fluid so as not to reduce the integrity of the overall bag, but please do not ingest it should the bag break. Also, it is highly recommended you immediately wash your hands with soap and water should you touch the liquid.
Last updated: April 22, 2021 08:27
How do I clean the bag?
The bag doesn’t need any special cleaning techniques. You can easily take a damp cloth and wipe down the outside. You can also use a little dish soap with a cloth for tougher spots.
Last updated: April 22, 2021 08:27
Will these be on Etsy?
Eventually. Backers get priority and will have their colors/styles guaranteed. Whatever is leftover from this campaign will be placed on Etsy, so things will be more limited.
Last updated: April 22, 2021 08:27
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.